At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference

The Senior Manager, IT Operations and Incident Management is a key role in the Production IT Services team and critical to protecting TSB Customer Service through the effective monitoring of our IT estate and resolution of IT incidents.  You will improve the standard and coverage of monitoring and incident resolution within CIO and across the business to provide effective service protection for our customers and colleagues.  This role involves participation in an out of hours on-call management rota.

What You’ll Bring

• Excellent leadership skills with the ability to enthuse and inspire multidisciplinary 24×7 teams and build successful relationships at all levels.
• Experience of managing complex IT incidents in a financial institution.
• Experience of industry recognised monitoring tools and good knowledge of ITIL
• Focus on continual service improvement e.g. MTTR
• Strong supplier management skills.
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally with the ability to succinctly disseminate important messages to an executive audience.
• Proven experience of managing technical operations simultaneously whilst balancing business priorities and quality.
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.

What we offer in return

• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

#LI-CC1

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don’t meet all the requirements? Don’t let that put you off. If you meet some of the requirements and have an open curious mindset, we’d love to hear from you.