Role Description 

Are you looking for an opportunity to develop your pensions knowledge as a Senior Pensions Administrator within Third Party Administration (TPA)?

At Hymans Robertson you would work as part of a dynamic administration team with a varied portfolio of clients and would play a key part in providing members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

You will be given excellent development opportunities and work in a supportive and collaborative culture with great colleagues whilst progressing in your career in Pensions.

This role is in Third Party Administration for Client Service Delivery in London.

As a Senior Pensions Administrator, you will be responsible for delivering high quality administration services and assisting members with complex pensions issues whilst supporting and developing less experienced members of the team.

Key responsibilities will include: 

• Accurately maintaining and updating member records.
• Processing member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.

• Acting as a point of reference on technical issues and non-standard cases.
• Escalating complex technical queries and issues to the Team Leader and technical support team members.
• Providing a consistent and efficient service to all members and clients in line with services levels.
• Work with the Principal Administrator and Team Leader to improve operational efficiencies.

And you will be happy to: 

• Manage annual and periodic scheme events.
• Proactively seek opportunities to develop your own career.
• Coach and support less experienced administrators to develop their experience and confidence.
• Adhere to the firm’s Information Security standards, professionalism requirements, policies,
  procedures and compliance requirements.

Qualifications, Skills and Experience: 

• Professional qualification such as Associate Membership to the Pension Management Institute or relevant industry experience.
• Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
• Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
• Ability to juggle multiple tasks and plan and organise workload effectively.
• Effective communicator being clear and concise with members, clients and colleagues.

• A collaborator, working closely with own team, clients and internal stakeholders.
• Experience of Pensions Administration systems e.g. UPM or similar.
• Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.