Customer Service Specialist – Bookkeeping
Website FreeAgent
We pride ourselves on our exceptional customer support, and to help us continue this we’re looking for accounting graduates or professionals who are interested in a career in fintech, to compliment and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out this blog for more insight into what life’s like in our exceptional Support Team! ⭐️
The roles
We are currently hiring Customer Support Accountants across a number of levels.
If you join as a Graduate or Assistant Support Accountant this role will allow you to find your feet and establish your career in the fintech industry. Building on your existing accounting knowledge, you’ll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers.
Joining as a mid-level Support Accountant means you’ll bring knowledge and hands on experience of working in the accounting industry to further improve the experience of our customers. You’ll receive structured training and career development, while being able to hit the ground running supporting our customers.
- being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
- providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
- proactively contacting users to see if they need help
- helping people who are interested in the product, but need more information to decide if it’s right for them
- assisting the product teams by testing new features or upgrades to existing functionality
Our work life 👩🏽💻
Work pattern for this role
This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for 16 years.
You 🙌
- Demonstrable practical accounting experience. For the junior levels this may be in the form of an accounting qualification or work experience. For mid and senior levels we would be looking for experience working with everything from payroll RTI to VAT and Self Assessment from either an accounts assistant role, working in an accounting practice, bookkeeping role or similar.
- Thorough and robust knowledge of accounting processes, supported by practical experience
- Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
- An awareness of the bookkeeping and accounting software packages available to small business owners
- Enjoy providing first-rate customer service and have experience of this from a previous role
Perks 🎁
Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.
- 33 days holiday (and an extra day for each year you’re with us)
- Flexible/hybrid working
- Private health care
- Life assurance
- 5% matched pension contributions
- Summer 4 day weeks (giving you 8 additional days off!)
- Buy-as-you-earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day
About FreeAgent
FreeAgent is an equal opportunities employer, and we invest in our people and culture to ensure we have a happy, diverse and high-performing team. We strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, disability, family or parental status.